Privacy Policy

1. Introduction and Commitment

At Wiendis, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at Euston Road 96, Leeds, or interact with our services. We operate with complete transparency regarding data handling practices.

By using our website, you acknowledge that you have read and understood this policy. For any questions regarding these terms, please contact our Data Protection Officer directly at info@wiendis.com or call +44 7618652694 during our working hours (Mon-Fri: 9:00-18:00).

2. Information We Collect

Financial transaction records are processed through secure payment gateways. We do not store full payment card details on our servers. Usage data, including page visit timestamps and interaction logs, helps us improve user experience and detect potential security threats. All collected data is classified by necessity and sensitivity levels.

• Direct account registration details
• Newsletter subscription preferences
• Service inquiry correspondence
• Technical website interaction logs
• Device and browser specifications

3. How We Use Your Data

Your personal information enables us to deliver requested services efficiently. We process contact details to respond to enquiries submitted through our contact forms, and use technical data to maintain website security against unauthorised access attempts. Usage analytics help us understand which features our clients value most.

4. Legal Basis and Compliance

In certain circumstances, we may be required to disclose information to law enforcement agencies or regulatory bodies if legally mandated. Such disclosures are limited to the minimum necessary information and are accompanied by strict confidentiality requirements.

5. Security and Data Retention

Retention periods vary by data type: account information is kept active while your account exists and archived for seven years after closure; marketing consent records are maintained until you unsubscribe; technical logs are deleted after twelve months unless required for security investigations.

6. Your Rights Under UK Law

You have comprehensive rights regarding your personal data. You may request access to all information we hold about you, demand correction of inaccurate data, and ask for deletion where appropriate. You can also restrict processing, request data portability, and object to specific uses of your information.

To exercise any of these rights, please email info@wiendis.com with your specific request. We will respond within 30 days and may require identity verification for security purposes. There is no charge for reasonable requests, though excessive requests may incur administrative fees.

7. Third-Party Service Providers

Our current infrastructure includes UK-based hosting for primary data with geographic redundancy. International data transfers occur only with adequate safeguards such as Standard Contractual Clauses. We maintain a complete register of all processors available upon request.